VOICE OF THE CUSTOMERVoice of the Customer (VOC) is our in-depth process of capturing our customer's expectations, preferences and aversions.
Specifically, the Voice of the Customer produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives.
LATEST NEWSProcurement Training
31st October 2016
As part of the continuous Training Program that Chameleon offer to all our team, we recently invited Mr Achim Diegner over from Germany to run the first of our...